We want you to love your purchase! If you are not completely satisfied with your order, you may return it under the conditions below.
1. Eligibility for Returns
• Items must be returned within three (03) days of delivery.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Items must be returned in the original packaging where possible
• We do not accept returns of damaged items due to wear and tear, misuse or improper care.
2. Exchange Policy
• Exchanges are allowed for size or colour changes only.
• To request an exchange, please email us at info@shopmurcs.com within 03 days of receiving your order.
• Exchanges depend on item availability
3. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, your refund will be processed to your original payment method within 5 to 10 business days.
• Shipping costs are non-refundable unless the return is due to a mistake on our part (wrong item, wrong size, damaged product, etc)
4. Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.
Return Items to: …………………………
5. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us at shop.murcs@gmail.com within 48-72 hours of delivery with photos and order number. We will make it right.
6. How to Start a Return
• Email us at shopatmurcs@gmail.com with your order number and reason for return.
• Wait for approval and return instructions.
• Ship your items to the address provided.
• Get notified when your return is received and processed.
If you have any questions about our Return & Exchange Policy, don’t hesitate to contact us:
Email:
Phone:
Address:
MURCS FASHIONS is committed to ensuring a smooth and satisfying shopping experience for all our customers.